Customer Terms and Conditions
This website, found under the https://www.lifecharms.co.uk/ URL references to 'you', and 'your' shall be deemed to be references to persons placing an order via the https://www.lifecharms.co.uk/website. These Terms & Conditions also cover our emails, newsletters, Instagram, Twitter, Facebook and any other associated promotional activity.Orders
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. To ensure that your gift arrives as you expect we ask that you confirm your delivery address and, for personalised items, personalisation steps at the checkout. If you are unhappy with any part of these Terms and Conditions, you should contact our Customer Service team before placing an order with us either by phone, +44(0)203 4882656, by emailing firstname.lastname@example.org or by post at the address given below.
By placing an order through our website you are making an offer to Life Charms Ltd to purchase the goods outlined in your order upon the terms described. When you place an order, we will require your name, email address, phone number, address, credit/debit card or Paypal details. This information is required in order to process your request or inform you of acceptance of your order. A contact phone number is needed so that we can get in touch with you if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order, it is only in this instance that we will pass on any of your contact information.
After placing an order online, we will provide you with confirmation that your order has been received and accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Please note, that we will not be able to meet any obligations as a result of the following reasons:
- If the product you ordered is out of stock.
- We are unable to authorise your payment.
- If it is identified that there is a product description or pricing error.
- If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, a member of our Customer Services team will contact you either by telephone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within fourteen days of receiving the parcel.
Life Charms Ltd reserve the right to reject any offer of purchase by you at any point. Please note, that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party gains unauthorised access to any information that you supply when accessing or ordering from the Life Charms website.
All orders are shipped FREE of charge in the UK. We can ship to virtually any address in the world.
When you place an order, we will ship the very next day and you can be assured your purchase will arrive very quickly.
|United Kingdom||FREE||1 - 2 working days|
|UK Next Day||£6.50||next working day (orders must be placed by 1pm for delivery on the next working day)|
|Europe||£3.00||2 - 4 days|
|Rest Of World||£4.00||3 - 5 days|
Website Product Pricing & Descriptions
We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered into our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note, that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Please also note that as computer monitors/screens vary in nature and resolution, we cannot guarantee that your monitor's representation of any colour will be completely accurate.
Please note that discount codes cannot be used in conjunction with any other offer.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 28 days of purchase; however in exceptional circumstances this can to be extended to 3 months, this does not include the results of normal wear and tear. In regards to our plated items, we strongly recommend that you follow the care instructions included with your order to reduce the likelihood of tarnishing. These instructions can also be found on our FAQ page.
If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish. This can be done under the Distance Selling Regulations, provided you exercise your right no longer than 14 days after the day in which you receive the products (excluding made to order/personalised items). Please note, however we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period.
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty please contact our Customer Services team on +44(0)203 4882656 (Monday to Friday 9am to 5pm) or by email, at email@example.com so we can arrange a replacement, exchange, or refund for you.
Please see www.lifecharms.co.uk/shipping-returns/ for information on our Returns Policy.
If you wish to cancel your order and return it to us (excluding personalised items), under the Distance Selling Regulations, you must let us know within 28 days of receiving your parcel. This can be done by calling our Customer Services team on +44(0)203 4882656 or via email at firstname.lastname@example.org. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund. Please note, this does not apply to the personalised items which cannot be returned unless faulty or damaged. Please note, that earrings are non refundable due to reasons of hygiene and safety.
Please note that only one promotional offer can be used at any one time. Any promotion codes are not valid in sale periods or on clearance items that have already been discounted.
Disclaimer & Limitations of Liability
Life Charms Ltd does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the utmost extent allowed by law and save as provided above, neither Life Charms Ltd nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Life Charms Ltd or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Life Charms Ltd website, the supply of the products or their use of resale by you).
These limitations of liability, as outlined here, shall apply equally for the benefit of Life Charms Ltd and any other linked company as if references to Life Charms Ltd included references to each linked company.
Whilst we try and do everything reasonable to keep the information on this website up-to-date and correct, Life Charms Ltd do not give any warranty to its completeness or correctness and Life Charms Ltd cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Life Charms Ltd make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
By using this website, you consent to Life Charms Ltd using and processing your details. Any queries regarding privacy matters should be addressed to the customer services.
Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Life Charms Ltd or it's technology providers or their respective owners. ALL RIGHTS RESERVED.The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Life Charms Ltd site is forbidden, with the exception of:
Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Life Charms Ltd or for non-commercial purposes.
The complete liability of Life Charms Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Life Charms Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Life Charms Ltd may assign or transfer any of its rights or subcontract any of its obligations under these Terms and Conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these Terms and Conditions except with the specific written permission of Life Charms Ltd.
No person who is not a party to these Terms and Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Compton Business Centre
Camberley GU15 3DX